Privacy Policy

Temporary Traffic Solutions Ltd ("TTS", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our products and services.

Our website is www.temptraffsolutions.co.uk. This policy should be read alongside our Cookie Policy and any other privacy information we provide when collecting personal information.

1. Who We Are

Temporary Traffic Solutions Ltd provides temporary traffic management equipment, traffic signal systems and associated services. For the purposes of UK data protection legislation, Temporary Traffic Solutions Ltd is the data controller for personal information collected through this website and through enquiries made directly to us.

2. Information We May Collect

Information you provide directly

When you contact us, make an enquiry or submit a form through our website, this may include:

• your name;
• company or organisation name;
• job title, where provided;
• email address;
• telephone number;
• details of your enquiry;
• information about the products or services you require;
• site, project or delivery information you choose to provide; and
• any other information you voluntarily include in your communication.

Please do not provide sensitive personal information through our general website enquiry forms unless it is necessary for us to deal with your request.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider or authorised service providers. This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• date and time of visits;
• referring website or source;
• approximate geographic information derived from an IP address; and
• information collected through cookies or similar technologies.

Further information about cookies is available in our Cookie Policy.

3. How We Use Your Personal Information

We may use personal information to:

• respond to enquiries submitted through our website;
• provide information about our products and services;
• prepare quotations or proposals;
• discuss potential projects or services with customers;
• enter into and administer contracts with customers;
• provide products and services that have been requested;
• arrange deliveries, collections, servicing or other operational requirements;
• communicate with existing and prospective customers;
• maintain records of enquiries and business communications;
• manage and improve our website;
• monitor website performance and security;
• prevent fraud, misuse or unauthorised access;
• comply with legal, regulatory, tax and accounting obligations; and
• establish, exercise or defend legal claims where necessary.

4. Our Lawful Bases for Processing

Contract

We may process personal information where it is necessary to provide a quotation, take steps at your request before entering into a contract, enter into a contract with you or perform our obligations under an existing contract.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your data protection rights. This may include responding to business enquiries, managing customer relationships, maintaining business records, improving our website and services, maintaining security and protecting our business against fraud, misuse or legal claims.

Legal Obligation

We may process personal information where it is necessary to comply with legal or regulatory obligations, including accounting, taxation and record-keeping requirements.

Consent

Where consent is legally required, we will ask for your consent before processing your information. This may apply to certain marketing communications or the use of non-essential cookies. Where processing is based on consent, you may withdraw that consent at any time.

5. Contact Forms and Enquiries

If you submit an enquiry through our website, we will use the information you provide to understand your requirements and respond to you. Submitting an enquiry does not automatically subscribe you to marketing communications.

Information submitted through the website may be delivered to us by email and may also be processed temporarily by our website hosting, form-processing or email service providers where necessary to deliver the enquiry.

6. Business-to-Business Communications

TTS primarily provides products and services to businesses and organisations. As part of our normal business activities, we may hold professional contact information relating to individuals working for customers, prospective customers, suppliers, contractors and other organisations.

This may include names, business email addresses, business telephone numbers, employer or organisation, job titles and records of business correspondence.

7. Marketing

We may occasionally provide existing or prospective business customers with information about TTS products or services where permitted by law. Where consent is required, we will obtain appropriate consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting info@temptraffsolutions.co.uk.

8. Cookies and Website Analytics

Our website uses necessary technologies to provide core functionality and remember privacy choices. Optional analytics and marketing technologies are only activated when you give the appropriate consent through our cookie consent controls.

You can accept all optional technologies, reject them, or manage individual categories. You can change your preferences at any time using the Cookie Settings control in the website footer.

Full details are provided in our Cookie Policy.

9. Who We May Share Your Information With

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business, including:

• website hosting providers;
• website developers or technical support providers;
• email and communications providers;
• IT and cybersecurity providers;
• cloud storage or business software providers;
• analytics providers, where applicable and subject to consent;
• professional advisers, including accountants, solicitors and insurers;
• suppliers, contractors or service partners where necessary to fulfil a customer request; and
• government bodies, regulators, law enforcement authorities or courts where required by law.

10. International Transfers

Some technology, hosting, analytics, email or cloud service providers may process information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, tax, accounting and reporting requirements.

12. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, alteration, disclosure, destruction and misuse.

Measures may include HTTPS encryption, secure hosting, access controls, password protection, secure email and IT systems, software and security updates, backups, malware and security monitoring, and restricting access to personal information to individuals who require it for legitimate business purposes.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis upon which we process your information, you may have rights including:

• the right to be informed about how your information is used;
• the right to access personal information we hold about you;
• the right to have inaccurate information corrected;
• the right to request deletion in certain circumstances;
• the right to restrict processing in certain circumstances;
• the right to object to certain processing, including direct marketing;
• the right to data portability in certain circumstances; and
• the right to withdraw consent where processing relies on consent.

To exercise any of these rights, contact info@temptraffsolutions.co.uk. We may need to verify your identity before responding.

14. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and respond.

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO). Current contact and complaint information is available at ico.org.uk.

15. Third-Party Websites

Our website may contain links to websites operated by third parties, including manufacturers, suppliers or other organisations. We are not responsible for the privacy practices, security or content of third-party websites.

16. Children's Information

The TTS website and our services are intended primarily for businesses and professional users and are not directed towards children. We do not knowingly use the website to collect personal information from children.

17. Automated Decision-Making

We do not currently use personal information collected through this website to make decisions about individuals solely by automated means that produce legal or similarly significant effects.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, service providers or legal and regulatory requirements.

The latest version will always be published on this website.

19. Contact Us